Refund Policy

Policy

Refund Policy

7-Day Refund Window  ·  Effective: May 2026


"We want you to love every piece you receive. If something isn't right, we're here to make it easy — with a 7-day refund window from the date of delivery."
Eligibility for Refund

To qualify for a refund, your item must meet the following conditions:

  • Refund request raised within 7 days of delivery
  • Item is unused, unwashed, and unaltered
  • All original tags are intact and packaging is undamaged
  • Item is not a sale, discounted, or custom/made-to-order piece
Non-Refundable Items
  • Sale or discounted items
  • Custom / made-to-order garments
  • Items showing signs of wear, wash, or alteration
  • Items with missing tags or damaged packaging
  • Innerwear or intimate apparel (for hygiene reasons)
How to Request a Refund
01
Email us with your order ID & reason for return
02
We review & confirm your request within 48 hours
03
Ship the item back using the address we provide
04
Refund processed within 7–10 business days
Refund Method

Approved refunds will be credited back to your original payment method — UPI, credit/debit card, or net banking — within 7–10 business days of us receiving and inspecting the returned item.

For Cash on Delivery orders, refunds will be processed via bank transfer. Please share your bank details when raising the request.

Damaged or Wrong Item?

If you received a damaged, defective, or incorrect item, please notify us within 48 hours of delivery with photographs. We will arrange a replacement or full refund at no additional cost to you — no questions asked.

Shipping Costs

Return shipping costs are to be borne by the customer, except in cases where the item received was damaged, defective, or incorrect.

Need Help?

Our team is happy to assist you with any refund-related queries.

Refund & Return Queries

support@eloracloset.in